At Arts & Project, we aim to ensure your complete satisfaction with our products. Please review our refund and return policy carefully:
1. General Return Policy
- Made-to-order items cannot be returned or exchanged.
- Returns are accepted only in cases of damaged goods and must be reported within 24 hours of delivery.
- To initiate a return, please contact our support team at artsnprojects@gmail.com with clear photographs of the damaged item and its packaging.
2. Conditions for Returns
- The product must be unused and in its original packaging.
- Proof of purchase is required for all return requests.
- If the product is found to be damaged or defective upon review, we will arrange for a replacement or refund.
3. Refund Policy
- Refunds are processed once the returned item is received and inspected.
- Refunds will be issued to the original payment method within 7–10 business days after approval.
- Shipping fees and other charges are non-refundable unless the return is due to our error or damaged goods.
4. Non-Returnable Items
- Made-to-order products are non-returnable and non-refundable, as they are created specifically based on customer preferences.
5. Damaged Items
- If your item arrives damaged, you must notify us within 24 hours of delivery.
- Our team will review your request, and if approved, a replacement will be provided.
6. Contact Us for Returns
If you have any questions or need assistance with a return, please contact us:
Arts & Project
Email: artsnprojects@gmail.com
Phone: +91 9811900337
Telephone: 011 – 49423876
Address: C16, 2nd Floor, East of Kailash, New Delhi – 110065
